我们了解搬出的最后一天非常忙碌，因此我们为您的退房提供了全新的押金退还流程。
1. 只需录制您的公寓/房间的各个角落，并在您最后一天前一周将视频发送给我们。
2. 我们将安排转账给您押金的一部分，大约保留100港币/100人民币。
3. 在最后一天，将钥匙放在房间/公寓里的桌子上拍照。
4. 我们将安排转账给您剩余的押金。
请确保所有卧室的门是未锁的，以便清洁人员清洁，同时请清空您的个人物品。我们的清洁程序将清理一切，对于移除个人物品，我们将不承担任何责任。谢谢！
We understand the last day of moving out is very busy, so we have new advanced deposit returning procedures for your check out.
- Simply take videos of the flat / your room of every corner and send it to us one week before your last day.
- We will arrange to transfer you the deposit but holding roughly HKD 100 / RMB 100
- On the last day take a picture of the keys on the desk inside the flat / room
- We will arrange to transfer you the rest of the deposit
Please keep all bedrooms door unlocked for the cleaner to clean, and please remove all your personal belongings, our cleaning procedures will remove everything and we will not bare any responsibility of removing personal belongings. thanks!
Deposit Usage Calculations:
If there is usage during the rental period and causing deposit deduction, the deposit will only be returned after the deposit deduction, the deposit deduction will be calculated on the last day, if the deposit is not in HKD but the usage is in HKD, since all the calculations will be on the last day and all the HKD usage during the rental period will be converted into the deposit currency on the day of calculation using the exchange rate on the calculation day. So the exchange rate may be better or worse than any moment of the year. However, handling all HKD at once will make the calculation and handling much easier.
租期內如因使用量而扣押金，扣押金後才會退押金，押金扣款將在最後一天計算，若押金不是港幣但使用量是港幣，所有計算將在最後一天進行，租賃期間的所有港幣使用量將以計算當日的匯率一次性轉換為押金貨幣。因此，汇率可能比未来一年的任何时刻都好或差。但是一次性处理所有的港币将会更加容易计算和处理。
Please allow 24 hours to arrange the calculations and arrange the deposit transfer, please be patient, thanks.
On the checkout date:
1. Latest checkout time is 11:59pm on the check out date
2. Please insert the bedroom keys at the bedrooms doors and keep all the doors unlocked, cleaner will come to clean
3. Please remove all belongings and trashes, cleaner will throw everything away and we will not responsible for any lost, if there are too much trashes for us to handle we will need to collect manpower fees per hour and also the trash handling fees by the building.
4. Conditions of the flat returning us should be the same as the condition that residents were moving in, including no sticker, no dent, no marks on the wall, we may need to collect fees to restore the condition (Normal usage or normal wearing are totally okay).
1.最晚退房时间为当天晚上11:59分。
2.请将卧室的钥匙插入卧室门上，并保持所有门是未锁状态，清洁人员将会前来清理。
3.请清空所有物品和垃圾，清洁人员会扔掉一切物品，我们对任何丢失概不负责。如果垃圾太多，超过我们的处理能力，我们将需要按小时收取人工费和建筑物的垃圾处理费。
4.返还房屋的条件应与居住者入住时的条件相同，包括没有贴纸、凹痕或墙壁上的痕迹。如果需要恢复原状，我们可能需要收取费用（正常使用或正常磨损是可以接受的）。